When Automation Bites Back

The business of dishonest automation and how the engineers, data scientists and designers behind it can fix it

The pilots fought continuously until the end of the flight“, said Capt. Nurcahyo Utomo, the head of the investigation of Lion Air Flight 610 that crashed on October 29, 2018, killing the 189 people aboard. The analysis of the black boxes had revealed that the Boeing 737’s nose was repeatedly forced down, apparently by an automatic system receiving incorrect sensor readings. During 10 minutes preceding the tragedy, the pilots tried 24 times to manually pull up the nose of the plane. They struggled against a malfunctioning anti-stall system that they did not know how to disengage for that specific version of the plane.

That type of dramatic scene of humans struggling with a stubborn automated system belongs to pop culture. In the famous scene of the 1968 science-fiction film “2001: A Space Odyssey”, the astronaut Dave asks HAL (Heuristically programmed ALgorithmic computer) to open a pod bay door on the spacecraft, to which HAL responds repeatedly, “I’m sorry, Dave, I’m afraid I can’t do that“.

1. The commodification of automation

Thankfully, the contemporary applications of digital automation are partial and do not take the shape of an “artificial general intelligence” like HAL. However, the computational tasks that once were exclusively applied to automate human jobs in critical environments like a cockpit have reached people’s everyday lives (e.g. automated way-finding, smart thermostat) and the techniques often deployed for more frivolous but yet very lucrative objectives (e.g. targeted advertisements, prioritizing the next video to watch on YouTube).

“What concerns me is that many engineers, data scientists, designers and decision-makers bring digital frictions into people’s everyday life because they do not employ approaches to foresee the limits and implications of their work”

The automated systems that once relied on programmed instructions based on their author’s understanding of the world now also model their behavior from the patterns found in datasets of sensors and human activities. As the application of these Machine Learning techniques becomes widespread, digital automation is becoming a commodity with systems that perform at Internet scale one task with no deep understanding of human context. These systems are trained to complete that “one” job, but there are evidences that their behavior, like HAL or a Boeing 737 anti-stall system, can turn against their user’s intentions when things do not go as expected.

2. The clumsy edges

Recent visual ethnographies at Near Future Laboratory like  #TUXSAX and Curious Rituals uncovered some implications of that commodification of automation. In a completely different scale of dramatic consequences that brought down Lion Air Flight 610, these observations highlight how some digital solutions leave people with a feeling of being “locked in” with no “escape” key to disengage from a stubborn behavior. A wide majority of these digital frictions provoke harmless micro-frustrations in people’s everyday lives. They manifest themselves through poorly calibrated systems and a design that disregards edge cases. For instance, it is common to experience a voice assistant unable to understand a certain accent or pronunciation or a navigation system that misleads a driver due to location inaccuracies, obsolete road data or incorrect traffic information.

Curious rituals is a fiction that showcases the gaps and junctures that glossy corporate videos on the “future of technology” do not reveal. Source: Curious Rituals.

These clumsy automations can be mitigated but will not disappear because it became impossible to design contingency plans for all unexpected limitations or consequences. However, other types of stubborn autonomous behaviours are intentionally designed as the core of business models that trades human control for convenience.

3. The business of dishonest automation

Many techniques to automate everyday tasks allow organizations to reduce costs and increase revenues. Some members of the tech industry employ these new technological capabilities to lock customers or workers into behaviors for which they have no legitimate need or desire. Those systems are typically designed to resist from their user’s demands AND are hard to disengage. Let me give you a couple of examples of what I call “dishonest automations”:

3.1. Data obesity

Automatic cloud backup systems have become a default feature of operating systems. They externalize the storage of personal photos, emails, contacts and other bits of digital life. Their business model encourages customers to endlessly accumulate more content without a clear alternative that promotes a proper hygiene with their data (i.e. nobody has yet come up with “Marie Kondo for Dropbox ™”). Regardless of the promises of the providers, it becomes harder for people to declutter their digital lives from a cloud storage service.

Upgrade your storage to continue backing up: an automatic cloud backup system that locks in its user, leaving no alternative to the accumulation of content.

3.2. Systemic obsolescence

Today’s apps automatic updates often increase the demand of resources and processing power for cosmetic improvements almost in a deliberate attempt to make a hardware obsolete and the software harder to operate. After years of impunity, there is now a bigger conscience against systemic obsolescence because it is wasteful and exploits customers.

3.3. Digital attention

As content grows exponentially on the Internet, (social) media companies rely increasingly on automation to filter and direct information to each one of their users. For instance, YouTube automates billions of videos to play next for 1.5 billion users. These algorithms aim at promoting content for higher engagement and tend to guide people against their interest.


In the light of these examples of clumsy and dishonest automation, what concerns me is that many engineers, data scientists, designers and decision-makers bring these frictions into people’s everyday life because they do not employ approaches to foresee the limits and implications of their work. Apart from the engineering of efficient solutions, automation requires professionals to think about the foundations and consequences of their practice that transcend any Key Performance Indicator of their organization.

4. The design for humane automation

The design of automation is not about removing the presence of humans. It is about the design of humane, respectful and trustful systems that automate some aspects of human activities. When working with data scientists, designers and engineers in that domain, we envision systems beyond the scope of the “user” and the “task” to automate. I encourage teams to a) learn from the past b) critique the present and c) debate the future. Let me explain:

4.1. Learn from the past

When it comes to automation, the acquisition of knowledge in academia and in the industry are not separate pursuits. Over the last 50 years, there has been an extensive body of work produced in research institutions on the implications of automating manual tasks and decision-making. The key findings have helped save money in critical environments and prevent numerous deadly errors (e.g. in cockpits).

Today, that knowledge is not translated into everyday tasks. For instance, many engineers or data scientists do not master concepts like automation bias (i.e. the propensity for humans to favor suggestions from automated decision-making systems) or automation complacency (i.e. decreased human attention to monitor automated results) theorized by research communities in Science and Technology Studies or Human-Computer Interaction. Sadly, only a few organizations promote platforms that gather academics, artists, engineers, data scientists and designers. Industries in the process of digitization would greatly profit from this type cross-pollination of professionals who learn from considerations that already emerged outside of their discipline.

4.2. Critique the present

I believe that the professionals involved in the business of automating human activities should be persistent critical reviewers of the solutions deployed by their peers. They should become stalkers of how people deal today with the clumsy, the dishonest, the annoying, the absurd and any other awkward emerges of digital technologies in their modern lives.

#TUXSAX is an invitation to engage with these knotty, gnarled edges of technology. It provides some raw food for thoughts to consider the mundane frictions between people and technologies. Do we want to mitigate, or even eliminate these frictions? Source: Documenting the State of Contemporary Technology.

When properly documented, these observations offer a complementary form of inspiration to the multitude of “naive optimism” and glamorous utopian visions of the tech industry. They provide material for professionals to question arguably biased goals of automation. Moreover, they set the stage to define attainable objectives in their organization (e.g. what does smart/intelligent mean?, how to measure efficiency?, what must become legible?).

4.3. Debate the future

In today’s Internet, the design of even the most simple application or connected object has become a complex endeavour. They are built on balkanized Operating Systems, stacks of numerous protocols, versions, frameworks, and other packages of reusable code. The mitigation of digital frictions goes beyond the scope of a “Quality Assurance” team that guarantees the sanity of an application. They are also about documenting implications on the context the technologies live, unintended consequences and ‘what if’ scenarios.

It’s easy to get all Silicon Valley when drooling over the possibility of a world chock-full of self-driving cars. However, when an idea moves from speculation to designed product it is necessary to consider the many facets of its existence - the who, what, how, when, why of the self-driving car. To address these questions, we took a sideways glance at it by forcing ourselves to write the quick-start guide for a typical self-driving car. Source: The World of Self-Driving Cars.

Typically, Design Fiction is an approach to spark a conversation and anticipate the larger questions regarding the automation of human activities. For instance, we produced Quick Start Guide of Amazon Helios: Pilot, a fictional autonomous vehicle. In that project, we identified the key systems that implicate the human aspects of a self-driving car and we brought to life such experiences in a very tangible, compelling fashion for designers, engineers, and anyone else involved in the development of automated systems. Through its collective production, the Quick Start Guide became a totem through which anybody could discuss the consequences, raise design considerations and shape decision-making.

5. The business of trust

Like many technological evolution, the automation of everyday life does not come without the frictions of trading control for convenience. However, the consequences are bigger than mitigating edge cases. They reflect human, organization or society choices. The choice of deploying systems that mislead about their intentions in conflict with people and society’s interests.

In his seminal work on Ubiquitous Computing in the 90s, Mark Weiser strongly influenced the current “third wave” in computing, when technology recedes into the background of people’s lives. Many professionals in the tech industry (including me) embraced his description of Calm technology that “informs but doesn’t demand our focus or attention.” However, what Weiser and many others (including me) did not anticipate is an industry of dishonest automation or solutions that turn against their user’s intentions when things do not go as planned. Nor did we truly anticipate the scale in which automation can bite back the organizations that deploy them with backslashes from their customers, society as well as policymakers.

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#curiousrituals #classic #vendingmachine

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These implications suggest an alternative paradigm that transcend the purely technological and commercial for any organization involved in the business of digital automation. For instance, a paradigm that promotes respectful (over efficient), legible (over calm) and honest (over smart) technologies. Those are the types of values that emerge when professionals (e.g. engineers, data scientists, designers, decision-makers, executives) wander outside their practice, apply critical thinking to uncover dishonest behaviors, and use fictions to take decisions that consider implications beyond the scope of the “user” and the “task” to automate.

I believe that the organizations in the business of automation that maintain the status-quo and do not evolve into a business of trust might eventually need to deal with a corroded reputation and its effects on their internal values, the moral of employees, the revenues and ultimately the stakeholders trust.


End of the Year Swimsuit Spectacular Booklet

Do these selfies taken by two people who don’t know each other give us a glimpse of the future? Will the ever-increasing use of technological devices reconfigure our bodies? Will it affect our posture even in the most banal situations?

Those are some of the questions we asked in Mobile Ordinary Gestures, a booklet that describes a typology of gestures and postures adopted when using smartphones. Without claiming completeness, this selection represents a pictorial archive documenting people intriguing interactions with mobile technology.

Similar to Curious Rituals, we use this type of visual ethnography as signals of change of the present from which to extrapolate when designing futures. The documentation of this current body language can also inform the adaptation of current interfaces, or the creation of products that can support, help or benefit from the gestures and rituals we found.

Get a free digital PDF from our shop, or purchase a normal, human, non-streaming, non-downloading, non-data-using media “hardcopy” through Lulu.com

Paperback by Nicolas Nova (Near Future Laboratory) in collaboration with Constance Delamadeleine (Future Neue)
Publisher: The Near Future Laboratory
Published: October 1, 2016
Language: English
Pages: 68

Design Fiction at the Design Museum

This week we have taken over The Design Museum of London’s Instagram feed. We did this in coordination with the publication of our Ikea Catalog (of the Near Future) for The Design Museum’s current exhibition, “Home Futures” — running until March 2019.

We created eight tiny “Design Fictions” (two of them will appear as Instagram Stories — so keep an eye out..they may be the best ones) that will appear in their feed.

Why did we create these? Aside from the unique opportunity to work with the Design Museum, it gave us an opportunity to do what we enjoy the most: creating meaningful design fictions that reflect upon the challenges of life in today’s weird worlds. Those reflections are meant to be engaging enough that designers of all kinds, which does not include “technologists” nor “business managers” — will consider that their ideas for tomorrow may actually be really shitty, and they should go back to their workstations and workshops and try harder to make products, services, experiences that stand a better change of making a more habitable near future.

We look at design fiction as a form of extrospection — looking from today to see possible near futures based on present state. What might the world look like tomorrow if the assumptions about what’s “new” projected into the future? What are the procedures and methods by which we can project into the near future a new product idea or service strategy — and learn about where the idea might work really well, or how the service strategy could go horribly wrong?

Design Fiction is one of the ways we work with our partners and clients to learn from the future and apply those learnings and insights to make better decisions.

We hope you enjoy these little Design Fictions the Near Future Laboratory created for the Design Museum. You can see the full slate on the Near Future Laboratory’s Vimeo channel.

We encourage you to reach out to us and learn more.

Hello from the Design Museum

The Design Museum (London) has just opened their Home Futures exhibition. Our Ikea Catalog From The Near Future (2015) is on exhibition, with physical copies for museum visitors to peruse and take home.

The Ikea Catalog From The Near Future was done in collaboration with Boris Design and Mobile Life Centre. It was done as a workshop to teach Design Fiction — one of our approaches to investigating possible near futures by making things tangible, imminent and extant.

Why did we chose an Ikea catalog? Because it is one of the more compelling ways to represent normal, ordinary, everyday life in many parts of the world. The Ikea catalog contains the routine furnishings of a normative everyday life. It’s a container of life’s essentials and accessories which can be extrapolated from today’s normal into tomorrow’s normal. In this case, we projected a set of key technical issues, societal concerns, imminent artifacts and instruments into an unspecified “soon.”

Each of our Design Fictions has its moment as they project in a line from their present (in this case, a time in 2015 in Stockholm) into their near future. Much like the Design Museum’s “Home Futures” exhibition — which looks at predictions made in the 1950s, 1960s and 1970s about the home of the future — the Ikea Catalog From The Near Future looked at the “Ikea Home” as we considered it from 2015.

The Home Futures exhibition runs at the Design Museum from November 7, 2018 – March 24, 2019. The catalog itself is a must-have, I’d say. Well-produced and fulsome in its representation of objects and artifacts.

More:

While we’re fans of the ‘catalog’ as a Design Fiction Archetype (cf TBD Catalog), we’ve also done Quick-Start Guides, Newspaper Supplements, Reports on Modern Life & Rituals, bespoke Design Fiction Field Reports for clients, all as ways to enter into a discussions about our future.

Hello World. This is Próximo.

An introduction and call for early adopters.

Ever since the slow death of Dopplr after its acquisition by Nokia a decade ago, the internet has lacked a dedicated space for people to casually share their travel intentions. Back in those days, it was also a feature of trip planning services like TripIt which since then pivoted to booking management for frequent flyers and real-time notifications when things go out of the route. With the ubiquity of smartphones, it made a lot of sense for social network platforms to propose services that focus on the instantaneous, the moments and the now. The fascination of the Big Now has been the major trend of the current version of the internet.

For some of us — regularly on the move — the practice of documenting familiar destinations and travel intentions demands its own casual and intimate space. This is what Próximo provides.

In consequence, I have observed people using multiple channels like emails, Facebook, Twitter, WhatsApp to share their travel plans and request knowledge about destinations from their online contacts. And almost inevitably, I have noticed how that information would get lost in the noise of overfed inboxes or get buried within minutes under endless social media feeds.

Próximo: Thoughtful Words with Pretty Maps

For some of us — regularly on the move — that practice of documenting familiar destinations and travel intentions demands its own casual and intimate space. This is what my recent pet project Próximo provides and I need your help to figure out how it can better cover that need.

Próximo /ˈpɾoɡsimo/ means nearby and upcoming in Spanish. I have conceptualized, designed, developed and deployed it thinking about travelers who perform any of these habits: the record keepers, the connoisseurs and the prospectors.

Habit #1. The Record Keeper

You regularly transform what you hear and see about destinations into reminders, notes or references. You have probably already tried Google Maps, Evernote or travel planning apps to organize them. Próximo offers a natural way to further support that practice. You can both provide context to your notes like in a travel guide AND easily map the relevant places.

Provide context to your notes like in a travel guide AND easily map the relevant places.

Habit #2. The Connoisseur

You have good tastes and your friends, colleagues and family know that.You respond to email/social media requests for personal recommendation about the cities and destinations you are familiar with. In Próximo you can write brief notes tailored to your vegetarian coworker, his sister on her honeymoon, that shopaholic colleague, the foodie friend on a weekend wedding anniversary without her kids or a cousin on a business trip.

Keep brief notes as reminders for yourself or tailored to a specific audience.

Habit #3. The Prospector

You ask around for ideas, suggestions or personal anecdotes to step away from the beaten path. You are also good at browsing the web for hours to spot that special sunrise place in Maui or that unique capsule hotel in Kyoto. In Próximo, you can keep notes of your research and invite friends to contribute with their thoughtful words, recommendations or stories based on who you are.

Disclose your travel intentions and invite friends to contribute with insights.

Call for Early Adopters

If any of these habits sound familiar and you feel intrigued, I invite you to try Próximo. Currently, it is web-based service hosted on proximo.world and you need a Google account to sign in.

It is built on the latest secure web frameworks and technologies (MEAN stack: MongoDB, Express, Angular, and NodeJS). You can delete your account at all time if you are not convinced or no longer want to use Próximo. Click the “Delete Account” in your “Profile” panel and all your data and texts will be deleted immediately.

Like an amateur painter I mainly create software like Próximo for myself. Keeping my hands dirty helps me think better as a professional. I am honored if a few people find the result compelling or inspiring. However, I never fall into the distraction that every idea must scale. This is human scale technology, built for a few, not the whole world. It is the best scale to learn.

I would love to hear from you or anybody you know who might be interested. Thanks for spreading the message. Feel free to comment or contact me.


At Near Future Laboratory we regularly engage into prototyping and envisioning exercises that explore how people negotiate their relation with time and space via digital technologies. For instance: Slow messengerHumansMementoOmata and now Próximo.

Documenting the State of Contemporary Technology

Or how the observations of mundane technological glitches and frictions offer a complementary form of inspiration to the multitude of glamorous utopian design visions.

At the Near Future Laboratory we are fascinated by the co-evolution of humans and technology, how technology is changing and how it is changing people. Practically, this means we constantly observe this interplay, and we love to question, design and create the future of this relationship. We are persistent stalkers of the partially broken, the tinkered, the seamful, the annoying, the absurd and any other awkward ways technologies surfaces in our modern lives. These observations offer us a complementary form of inspiration to the multitude of glamorous utopian design visions.

TV Control instruction for my fictional AirBnb guests. Courtesy of Nick Foster.
TV Control instruction for my fictional AirBnb guests. Courtesy of Nick Foster. #TUXSAX

In a recent project in the form of the fanzine TUXSAX: the user experience will be as shitty as expected we highlight that perfection, prediction and seamlessness are biased goals for the design of future technologies. They describe an ultimately unattainable and arguably undesirable world.

Our observations are not meant to accuse or mock the institutions or people that are behind all the little digital glitches and frictions that all connected humans must deal with in their daily life. Rather they act as documentation of the state of contemporary technology, how we as a society experience a constantly postponed future, how the promises of tech giants are never really met and more importantly how people deal with the implications: cleaning memories from a bulging cloud storage service, finding out that your USB cable was planned for obsolescence, entering a 16 characters password handwritten on a small piece of paper to access the hotel WiFi, mastering a living room system with 5 different remote controls…

Image courtesy of Nick Foster.
Image courtesy of Nick Foster. #TUXSAX

This work echoes with Sliding Friction: The Harmonious Jungle of Contemporary Cities a pamphlet that assembles photos and annotations we took here and there along our dérive through the many cities we lived in and visited. Published 8 years ago but still very contemporary, Sliding Friction was an attempt to showcase the curious aspects of contemporary urban spaces and question the visions of the ‘smart city’. Through 15 topics and 4 themes we focused our lenses on the sparkles generated by the many frictions between ideas, practices and infrastructures that populate cities.

sliding-friction

Both TUXSAX and Sliding Frictions, are invitations to engage with the knotty, gnarled edges of technology that say ‘there is humanity here’. We aim to provide some raw food for thoughts to consider the mundane frictions between people and technologies. Do we want to mitigate, or even eliminate these frictions? Or as Julian argues in the postface of Sliding Friction:

sliding_friction36

Friction is a force exhibited at the point of contact between two objects. As a metaphor, friction is a powerful image describing where life happens. The effect of contact between ideas, practices, infrastructures is seen at the points where that contact squeaks and groans or throws sparks. We operate from the perspective that friction is something that should be mitigated, even eliminated. But friction is absolutely necessary, especially even as a metaphor. Without friction, our shoes would not allow us to walk. Without friction, airplanes and birds would drop from the sky. Without accepting friction and its effects as necessary, we would be fooling ourselves into thinking perfection were the ideal.

Our aspirations should be to embrace the humanity that is imperfection — the humanity that friction echoes. Whether in the imperfection of broken and exposed wires that suggest net- works of communication, the faulty and imperfect WiFi zones that require a very human kind of improvisation or the rewriting of infrastructures with human faces, friction effects are an enduring mark of human and individual action, rather than systemic, technocratic and faceless agency.

Friction is the sinews of the world as we know it. It holds things together even in its messiness. Friction is the rough edge of planned social space and the mark of social activity — it is part of the lived social world where humans live, play, argue and pay taxes. Improvised trash bins in hollow tree stumps, and service personnel trying their best to keep street surfaces clean are evidence of these rough edges. Friction is part of the “real world” — the world of individual action resisting seamless, smooth perfection to inscribe the presence of its occupants. Perfect, planned, frictionless operation is a faulty perception that some hold as the goal for the future city. In my mind, it describes an ultimately unattainable world. I’d much rather see the knotty, gnarled edges as exhibitions that say “there is humanity here.”

Near Future Laboratory Seldom Dispatch

Enough curious things and publications and prototypes and robot news and VLOGS are currently happening in our different bureaux that we need to issue a  dispatch with a note from each of us.

From Julian

OMATA

Together with Rhys Newman — a friend and colleague from back at Nokia — we started a company 14 months ago called OMATA to build a beautiful analog GPS bike computer. We launch our product in a few weeks on Kickstarter. It’s something Rhys and I had been talking about for a good long time and the wind-down of the Advanced Design studio at Nokia gave us the impetus we needed to start a company and build a product.

A bike speedometer? Why this, you might ask? What ever happened to weird future algorithms, catalogs and robots? What about workshops and consulting to future-starved clients?

Making “things” has always been a passion as followers of the Laboratory will understand. Making “things from the future” is a driving motivation for all of us here at the Laboratory. OMATA is an opportunity to do that on the terms that Rhys and I set, without the slow, arduous, punishing, soul-crushing briar patch of decision making protocols found in large, old-fashioned consumer electronics companies.

Aside from my passion for cycling, this product is, in many ways, a deviant object from a future where people have given up on the assumption that everything needs to be fully digital, have a touchscreen, be a nebulously defined “thing” of the Internet, and be a receptacle for distracting alerts/updates/notifications/etc. This is a focused object, designed to show what matters most while riding a bike: how fast, how far, how high and how long. It’s incredibly modern on the inside — very sophisticated GPS, ARM processor, BTLE, beautiful mechanics and world-class industrial design. It just ends up looking more beautiful on the outside then your typical connected digital thing.

You can follow along on Instagram and sign-up on the mail list on OMATA.

From Herr. Foster

I turned 40. I started a Vlog. Why?

  1. Turning 40 made me evaluate a lot of things, but primarily that life moves fast. Whilst I consider myself generally well-motivated to stay creative and busy, I feel that sometimes I slip into the Netflix and pub comfort zone. There’s nothing wrong with this, but I have a feeling that I want to do more of the things which forge stronger memories.
  2. I want to understand social media a bit more than I do. By creating a YouTube channel I have already learned a great deal about what’s good and bad about the platform, how it all goes together and how it feels to use it.
  3. I procrastinate a lot. By forcing myself to make a film every week, I’m going to have to get quicker at production. This will force me to learn on the hoof and improvise, which will hopefully make me a better film-maker.
  4. It’s a good experiment in storytelling. Much of the work I do, particularly the work at the Near Future Lab involves telling stories. I’ll only get better at that with practice.

So what’s it about? Primarily I’m scoring my weeks. A 10 would be ‘best week ever’, based on an entirely non-scientific algorithm, but not limited to: new things, new places, new people and the creation of interesting things.

So here goes. As the mantra of the Vlogger goes: PLEASE SUBSCRIBE

Fabien Says

Humans app

Most connected humans suffer from poor ‘data hygiene’. I wrote a piece on Medium on the reasons why we developed Humans an app that offers a way to rationally manage too many social media contacts and slows down the consumption of status updates, tweets, selfies, and photos of all kinds. This work invites designers and data scientists to adapt their social interfaces and algorithms to human pace rather than uniquely focus on the real-time, the ‘now’, and the accumulation of ‘likes’ and ‘contacts’.

Dr. Prof. Nicolas Nova

Smart Frictions

I recently wrote a book (with Joël Vacheron) about/bot algorithmic cultures. Régine Debatty at We Make Money Not Art blogged about it last week. Besides that, I recently gave a talk on the topic of “Smart Fictions” with Simone Rebaudengo (Automato Farm) at IxDA Interaction 2016 in Helsinki about frictions with smart technologies. I’m also starting work on a new project regarding mobile phone repair cultures.

Social Media at Human Pace

Most connected humans suffer from poor ‘data hygiene’. For instance, we are plainly grotesquely overfed on social media with its ‘anytime’ ‘anywhere’ experience and there is no rational end in sight. In this article, I introduce the reasons why I developed Humans, an app that offers a way to rationally manage too many social media contacts and slows down the consumption of status updates, tweets, selfies, and photos of all kinds.

A fictional Humans ad suggesting a better practice of ‘data hygiene’
A fictional Humans ad suggesting a better practice of ‘data hygiene’

We live in a society that captures the moment, refashions it to ‘share’ across a network of social media endpoints containing algorithms and human, perpetually. Social media, its algorithms and its humans are highly optimized to never stop the cycle. Consequently, we experiencing an unprecedented increase in the rate of this ‘anytime’ ‘anywhere’ consumption cycle. As of 2014, according to the Nielsen US Digital Consumer Report almost half (47%) of smartphone owners visited social networks every day. On top of that, it is not uncommon for a Facebook user to have 1,500 posts waiting in the queue when logging in. Yet, the perpetual consumption yields to very little and there is no rational end in sight. We are quite plainly grotesquely overfed on social media.

Social media needs its consumption cycle. It depends on ‘views’, ‘eyeballs’, ‘reshares’, ‘likes’, ‘comments’ — the euphemism used by the media mavens is the optimistic word ‘engagement’. We are bloated on ‘engagement’ to the point where we sleep with our nodes, wear them on our wrists, clip them to our dashboards, autistically shove them in pockets only to immediately remove them only to shove them back in our pockets only to immediately remove them in order to slake our thirst for more content. This ‘too much, too fast’ consumption cycles has reduced an ability to pay sustained attention, have a meaningful conversation, reflect deeply — even be without our connected devices.

Humans create technologies, adapt their behaviors to them and vice-versa

The fact is that each major revolution in information technology produced descriptions of humans drowning in information unable to face tsunamis of texts, sounds, images or videos. For instance, in the 15th century Gutenberg’s printing press generated millions of copies of books. Suddenly, there were far more books than any single person could master, and no end in sight or as Barnaby Rich wrote in 1613:

“One of the diseases of this age is the multiplicity of books; they doth so overcharge the world that it is not able to digest the abundance of idle matter that is every day hatched and brought forth into the world”

Besides a Luddite position of some that rejected technological change, the invention of printing began to generate innovative new practices and methods for dealing with the accumulation of information. These included early plans for public libraries, the first universal bibliographies that tried to list all books ever written, the first advice books on how to take notes, and encyclopedic compilations larger and more broadly diffused than ever before. Detailed outlines and alphabetical indexes let readers consult books without reading them through, and the makers of large books experimented with slips of paper for cutting and pasting information from manuscripts and printed matter — a technique that, centuries later, would become essential to modern word processing.

Historically, humans have adapted to the increasing pace of information exchange with the appropriation of new practices and means to filter, categorize and prioritize information feeds.

Similarly, a couple of centuries later, the increasing presence of the telegraph multiplied the levels of stress among merchants used to more local, slower and less competitive transactions. They eventually adapted to the new pace of information exchange with new practices and means to filter, categorize and prioritize information feeds.

From social media ‘diets’ to ‘data hygiene’

What today’s most connected people share with their ancestors is the sense of excess and related discomfort, and stress linked to information load. In many ways, our behaviors for coping with overload have not changed. Besides the promises of AI and machine learning that trade control for convenience, we still need to filter, categorize and prioritize, and ultimately need human judgment and attention to guide the process.

These behaviors perspires in popular media and the many articles that share tips to follow successful social media diets, detox, or cleansing programs. The authors typically advise their readers to move away from being constantly ‘on top of things’ and to give up on concerns of missing out or being out of the loop. The diets are about replacing one behavior with another more frugal by pruning the many social networks (‘quit’, ‘uninstall’, ‘unplug’, ‘remove profile’) and contacts (‘mute’, ‘unfollow’). Yet they target a temporal improvement and fail to promote a more profound sustainable behavior with positive reinforcement.

Besides the promises of AI and machine learning that trade control for convenience, we still need to filter, categorize and prioritize, and ultimately need human judgment and attention to guide the process.

Social media platforms have also slightly updated the interfaces to support these behaviors. For instance Facebook recently started to allow users to specify the certain friends and pages that should appear at the top of the feed and Twitter introduced a ‘while you were away’ feature to its home timeline. Yet, social media feeds still feel like an endlessly accumulating pile of messy dirty laundry.

There is an opportunity to reconsider how we use social media and how we build it. Social media that gives human control to prioritize certain feeds over others, but without normalizing content into something less messy, and less complicated than a human. In fact, adapting to social media overload is not about being ‘on a diet’ than having a good ‘data hygiene’ with a set of rituals and tools. This is what I explored along with my colleagues at Near Future Laboratory with the design and development of Humans.

A fictional Humans ad suggesting a proper ‘data hygiene’.
A fictional Humans ad suggesting a proper ‘data hygiene’.

Introducing Humans

Humans is an app that offers a way to rationally manage too many contacts and slows down the consumption of status updates, tweets, selfies, photos of all kinds. Its design inspires from observations on how humans adapt to the feelings of information overload with its related anxieties, obsessions, stress and other mental burdens. Humans is the toothbrush for social media you pick up twice a day to help prevent these discomforts. It promotes ‘data hygiene’ that helps adjust to current pace of social exchanges.

First, Humans gives means to filter, categorize and prioritize feeds spread across multiple services, like Twitter, Instagram, and Flickr. The result forms a curated mosaic of a few contacts, friends, or connections arranged in their context.

Humans gives means to filter, categorize and prioritize feeds spread across multiple services, like Twitter, Instagram, and Flickr.
Humans gives means to filter, categorize and prioritize feeds spread across multiple services, like Twitter, Instagram, and Flickr.

Additionally Humans strips social network interfaces and algorithms from their ‘toxic’ elements that foment addictions and arouse our desire to accumulate rather than abstract. And that without altering the fascinating dynamics of social networks. One inspiration this ‘data hygiene’ design pattern is the Facebook Demetricator provocative project that removes any number present in the Facebook interface. Its developer Benjamin Grosser advocates for the reduction of our collective obsession with metrics that plays out as an insatiable desire to make every number go higher. Another inspiration is the Little Voices app that removes the ‘noise’ from Twitter feeds and that is ‘ideal for those who like their feeds slightly quieter’.

Taken together, the benefits of using Humans are:

Reduce the compulsion to perpetually check Instagram, Twitter and Flickr

A frequent use of multiple social media services reduces our ability to contextualize and focus. With Humans, you can mitigate that online social service schizophrenia and establish a rational regimen for following without the constant barrage and noise of too many extraneous strangers’ updates. It works with the main social media platforms.

Keep away from the distractions in social media feeds

Get access to content stripped out of the social media distractions. Humans removes visual noise and arrange in their context the many status updates, links, selfies, photos of all kinds.

Mitigate feelings and symptoms of remorse whilst taking short or long offline breaks

If you have been away from your screens or too busy, Humans creates digestible doses of context that will get you up to date.

I designed and developed Humans to exemplify a new mean for ‘data hygiene’ with an interface and algorithms that adapt to human pace and do not uniquely focus on the real-time, the ‘now’, and the accumulation of ‘likes’ and ‘contacts’. Or as our fictional experts in ‘data hygiene’ would suggest:

Humans data hygiene experts

Check lovehumans.co for more information and request the app.

The near future of data hygiene

At Near Future Laboratory, we like to investigate alternative paths for technology. As data and connectivity augment our lives, hygiene might no longer only relate to maintaining a healthy body. Connected humans produce ‘data doppelgängers’ and consume data ‘anywhere’ and ‘anytime’ at an unprecedented rate. Consequently, they start to experience discomforts such as social media overload that Humans helps mitigate.

Like other information technology revolutions, there is a necessity for people to adopt new rituals and tools. In the near future we might see emerge interfaces, experiences, algorithms, design patters that reshape our social practices and for instance:

  • moderate our collective obsession with metrics and the pervasive evaluation and comparison of one self.
  • reclaim space for conversation over the illusion of the connection, its ‘retweets’ and ‘likes’.
  • reduce the social cost to ‘unfollow’.
  • promote solitude as a good thing.
  • regulate our insatiable desire to capture ‘moments’ and accumulate ‘contacts’.
  • help us overcome the ineluctable situations of digital amnesia.
  • empower our skills for abstraction and generalization from the ‘moments’ we capture.
  • help us forget to better remember.
  • invite us to expect less from technology, and more from ourselves and each other.

More on these topics in upcoming projects.

Some Critical Thoughts to Inspire People Active in the Internet of Things

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It has never been so easy to build things and throw them into people’s pockets, bags, phones, homes, cars. Almost inevitably — with this abundance of ‘solutions’ — it has never been so easy to get caught in the hyperbolic discourses of perpetual technological disruptions with their visions of flawless connectivity and seamless experiences. When translated literally, theses visions often take the form of a questionable world of Internet of Things (IoT).

At Near Future Laboratory, we get the chance to meet amazing people active in the IoT who request critique and feedback on their products. We help them abstract from the hype of the dominant vision and gain fringe insights that can refresh their strategies. To do so, I often dig into the rich literature produced in the early days of ubiquitous computing. Some of the texts were published more than 10 years old, but — trust me — they all carry inspiring thoughts to improve the contemporary and near future connected worlds.

I hope this accessible academic literature is useful for people active in IoT curious to enrich their ethical, human, geographic and social perspectives on technologies. En route and beware of shortcuts!

The shift from the showcase of the potential of technologies to the showcase of active engagement of people

Written in 1995, Questioning Ubiquitous Computing critiqued that research in ubiquitous computing is conceived as being primarily as the best possibility for “achieving the real potential of information technology” and had little to do with human needs and much more with the unfolding of technology per se.

Ten years after, based on similar observations, but with more constructive arguments, Adam Greenfield wrote Everyware to question the implications of the scale up of ubiquitous computing and genuinely how to improve the connected world he coined as “everyware” [my notes].

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In the same period voices raised to rephrase the approach of ubiquitous computing. For instance, in Moving on from Weiser’s vision of calm computing: engaging ubicomp experiences Yvonne Rodgers promotes connected technologies designed not to do things for people but to engage them more actively in what they currently do [my notes].

The shift from the design of a perfect future to the design for the messiness of everyday life

Similarly, in Yesterday’s Tomorrows: Notes on Ubiquitous Computing’s Dominant Vision Genevieve Bell and Paul Dourish highlight that the problems of ubiquitous computing are framed as implementation issues that are, essentially, someone else’s problem, to be cleaned up as part of the broad march of technology. In other words, the dominant vision of ubiquitous computing promotes an indefinitely postponed future in which someone else will take care of solving any technological (e.g. interoperability, fluctuant connectivity, or limited battery life) or social issues. Consequently, the text argues for a “ubicomp of the present” which takes the messiness of everyday life as a central theme [my notes].

That notion of messiness of technological settings provoked the interests of researchers to regard technological imperfections as an opportunity for the design of everyday life technologies. William Gaver pioneered work in that domain with his proposals of Ambiguity as a Resource for Design that requires people to participate in making meaning of a system [my notes] and Technology Affordances that promotes interfaces disclosing the direct link between perception and action. Practically, as advocated by Matthew Chalmers in Seamful interweaving: heterogeneity in the theory and design of interactive systems, this means that people accommodate and take advantage of technological imperfections or seams, in and through the process of interaction. In No to NoUI, Timo Arnall gives excellent additional arguments that question the tempting approach of “invisible design”.

Observing the dynamic relationship of technology, space and humans to demystify the perfect technology

In her PhD dissertation A Brief History of the Future of Urban Computing and Locative Media Anne Galloway shows that ubiquitous technologies reshape people experiences of spatiality, temporality and embodiment in the networked city. Her contribution augments an extensive literature that investigates how technologies are not the sole drivers of urban change and how they co-evolve with the urban fabric as they become woven into the social, economic and political life of cities. Code/Space is a seminal book by Rob Kitchin and Martin Dodge that precisely discuss software from a spatial perspective, analyzing the dynamic relationship of software and space. The production of space, they argue, is increasingly dependent on code, and code is written to produce space [my notes]. In that machine readable space bugs, glitches and crashes are widely accepted imperfections as the routine part of the convenience of computers [my notes]. Also, ubiquitous computing helps remake urban spaces through new formed strategies of security. For instance some chapters of the book Cybercities Reader talk about the emerging militarized control society encouraged by the dream of the perfect technology and the myth of the perfect power [my notes].

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Precisely with the objective of moving beyond these dreams that foster indefinitely postponed futures, Nicolas Nova wrote Futurs? La panne des imaginaires technologiques that explores alternative ways to imagine and design future objects and experiences including Design Fiction.

I took many shortcuts to put together these heterogeneous publications but I hope that some of them can help you better question the dominant visions of the IoT and enrich your approach to improve any of the technologies that are constantly getting closer to people, their homes, streets and clothes (e.g. AI, Big Data, etc).

The Global Village and its Discomforts

Or why designers and data scientists should learn from the anxieties, obsessions, phobias, stress and other mental burdens of the connected humans.

Photo courtesy of Nicolas Nova
Photo courtesy of Nicolas Nova

We live in the ‘Global Village’ and our behaviors as connected humans have been evolving since Marshall McLuhan popularized the term in the 60s. Today, we form a society that captures the ‘moment’, refashions it to ‘share’ across a network of endpoints containing algorithms and humans, perpetually. Simultaneously, we live in a society that prizes speed. Amazing technologies are delivering real-time notification of those moments to our wrists, pockets and handbags. Through the virtue of feedback loops, real-time predictive algorithms and collaborative filtering, things are recommended to us for instant actions. That optimized movement of information promise to help us gain now the time that we can then put back in our life.

That evolution came with a price. In the Global Village, it is common to hear a co-worker complain over lunch about ‘social media overload’, to have a friend share their ‘chronic infobesity’ issue with a simple look on their Tweetdeck, to overhear in the metro a person who cannot keep up with their multiple profiles on Tinder or to observe a ‘validation junky’ defying Dunbar’s number and obsessively seeking new forms to obtain ‘likes’ from ‘friends’.

In this essay, I argue that most connected people are subject to anxieties, obsessions, phobias, stress and other mental burdens resulting from living in the Global Village. In an era where some behaviors and habits are measurable, there is an opportunity to learn from the negative effects of technologies that extend our social practices. Particularly, designers and data scientists — besides from being held accountable for many of these discomforts — could get inspirations from the descriptions of these social media related pathologies to improve their design of user experiences and algorithms.

Pathologies of the Global Village

As of 2014, according to the Nielsen US Digital Consumer Report almost half (47%) of smartphone owners visited social networks every day. On top of that, it is not uncommon for a Facebook user to have 1,500 posts waiting in the queue when logging in.

Since the presence of social network is relatively new, the real gains and losses of their use can be found in the mood, behavior, rituals, manners and feelings of connected people. Only recently, the popular media started to consider the psychological effects of ‘social overload’, its impact on mental, social and even physical well-being. We are starting to hear about compulsive behaviors or any other kind of pathologies with acronyms such as FoMO (Fear of Missing Out) or FoBO (Fear of Better Options) provoked by the exposure to social media. That evolution can also easily be traced in recent academic literature. For instance, social psychologist Andrew Przybylski and his colleagues defined FoMO as:

“A pervasive apprehension that others might be having rewarding experiences from which one is absent, FoMO is characterized by the desire to stay continually connected with what others are doing.”

Building on that definition, Michael Hogan proposed a number of categories of FoMO consequences including: Pressure, Paranoia, Separation, Self-identity problems, Dissatisfaction, Loneliness, Negative Self-Image, Personal Inadequacy, Disconnection, Jealousy, and Judgement.

The consequences of FoMO. Source: Facebook and the ‘Fear of Missing Out’ (FoMO)
The consequences of FoMO. Source: Facebook and the ‘Fear of Missing Out’ (FoMO)

As a consequence, some people who first embraced constant connectivity are now looking for ways to resist the constant call to be permanently connected. These reactions manifests a need to establish boundaries, resist information overload, and strike a greater emotional balance. Some opt to follow media ‘diets’ or ‘detox’ programs as attempts to move away from being constantly ‘on top of things’ and to give up on fears of missing out or being out of the loop.

Every Technological Extension is Also an Amputation

Social network platforms act as an extension of our social practices. Like with any technological extension we are right to be fascinated by its power and scale. However, we too frequently choose to ignore or minimize the ‘amputations’ and implications they produce. Or as French cultural theorist Paul Virilio would argue:

“The invention of the ship was also the invention of the shipwreck”

For instance, our capacity to record every moment of our lives comes with the high vulnerability of digital data. In fact, no machine can today read a 15 years old hard drive. It is ironic that we have the technological means to record and share our social lives, yet we all might suffer one day from ‘digital amnesia’. Similarly, the capacity to record our lives might reduce our ability to forget inconsequential factoids which is the way for our brains to optimize the recollection of important things. Indeed, our memory uses abstraction and generalization to forget and better remember.

The understanding of these ‘amputations’ represent a source of inspiration and discussion to improve the design and algorithms of social media or any technology that touches humans and extend their social practices.

Gathering Material from Fictional Near Future

With the objective of producing an inventory of ‘amputations’, designer Etienne Ndiaye and myself projected into the near future the current discomforts in using social media. With an approach called Design Fiction, we employed that inventory as a totem for discussion and evaluation of alternative ways to experience social media.

In this exercise we postulated the future increase of cases of ‘validation junkies’ (i.e. individuals who obsessively like, favorite, share and retweet) and ‘input junkie’ (i.e. individuals obsessed with social network feeds). After a vast study on social habits and individual addictions to social media, the US Food and Drug Administration (FDA) and the European Medicines Agency (EMA) decided to set up a large technology initiative that placed limits on design, algorithms and access to social media. For instance, they imposed limits to Facebook photo clicking. In consequence NGOs and the media started to portray pathologies like FoMO as the nicotine of social network platforms forcing the Facebooks, Googles and Amazons to react.

Based on that premise, our Design Fiction took the form of a fictional start-up called 6andMe active in the sector of wellness for connected humans.

The landing page of 6andMe.
The landing page of 6andMe.

That Design Fiction helped us think on how popular media might describe conditions like FoMO in the future. We debated on the tools and behaviors that could prevent or mitigate the discomforts augmented by social media; the mechanisms that 6andMe could use to detect feelings like ‘lone envy’, ‘social exclusion’, ‘missing out’ and ‘being left out’. For instance we listed the indicators that could give signs of unfilled need of ‘belongingness’ and ‘connectedness’ of a person.

Relative Production, Relative Participation, Reciprocal Endorsement, Relative Social Dispersal, etc. The 6andMe diagnosis rely on a battery of basic tests gathered from an individual behavior on social media services to rate concerns for social media related pathologies.
Relative Production, Relative Participation, Reciprocal Endorsement, Relative Social Dispersal, etc. The 6andMe diagnosis rely on a battery of basic tests gathered from an individual behavior on social media services to rate concerns for social media related pathologies.

Further into the exploration, we looked at the evolution of language and how some mental conditions might be linked to popular figures. For instance, 6andMe can detect levels of Systrom’s Anxiety. This fictional pathology originates from Instagram’s CEO Kevin Systrom who once said:

“We humans are forever on a quest to take a moment and record it forever in time. Because however long life is, or however short life is, we know we may never get that moment back.”

that we translated into the following symptoms:

Systrom’s Anxiety (SA)

Systrom’s Anxiety is a feel of having to capture and share a moment from the fear of not being able to get to live it again. It happens in situations when one has to decide whether a moment is best enjoyed in the present tense or preserved for posterity online.

We also investigated the emergence of technologies and research that measure social media behaviors. For instance, Michal Kosinsk at Stanford and companies like Apply Magic Sauce API are currently optimizing ways to transform digital footprints into psychological profiles. Our fiction stands 2 or 3 iterations away from that reality. As a result, data scientists at 6andMe use similar algorithms to produce a diagnosis for social media related pathologies. For instance:

The results: 2 weeks after sharing the access to your social media activity, 6andMe sends you by mail a complete diagnosis with levels of concerns on social media related pathologies (e.g. Cloud Syllogomania, Online Tachylalia, Fear of Missing Out, …)
The results: 2 weeks after sharing the access to your social media activity, 6andMe sends you by mail a complete diagnosis with levels of concerns on social media related pathologies (e.g. Cloud Syllogomania, Online Tachylalia, Fear of Missing Out, …)

Cloud Syllogomania (CS)

Like many people, you have a tendency to compulsively hoard documents in the cloud such as photos, music, videos, discussions, emails, or any other data formats. However, when reaching storage limit you fail to organize and discard large numbers data even to the point of causing significant clutter and impairment to basic operation of a software, computer or mobile device. This hoarding behavior is often unwanted, automated by online services and can become distressing.

Online Tachylalia (OT)

You have a tendency to share social content fast, frenetically and very frequently, so frequently that it becomes impossible for your relatives, friends, colleagues and contacts to follow you online. It may be exhibited as frequent streams of rapid posting without prosody leading to online social rejection and disdain.

Profile Schizophrenia (PS)

You suffer from a personality disorder that emerges when losing control of multiple accounts and profiles on social networks. Profile Schizophrenia (PS) becomes latent when you start to notice gaps and inconsistencies between the information that you share online. For instance you might develop different personalities from your life biography on LinkedIn and what you share on Facebook, your World of Warcraft characters and your Twitch videos.

Online Monophobia (OM)

You feel alone in online social networks. You might have relatively too few online contacts and receive low amounts of contact requests, likes, comments, reblogs or retweets. Many people with this fear feel awkward and uncomfortable on social networks. It is related to Online Athazagoraphobia that is fear of forgetting or being forgotten on social networks.

Overshadower Syndrome (OS)

In this form of a judgment disorder your mind blurs the social etiquette of knowing too much about somebody else from the information available on the Web. That behavior often leads to uncomfortable social and cultural situations when too much knowledge on a person is gathered from the extensive use of search engines and social networks.

Storage Claustrophobia (SC)

In moments of bandwidth restrictions, abusive data plans, or limited cloud space you notice an extreme fear and feeling of being confined to the limits of a specific data plan or storage system.

Six Degrees Jealousy (SDJ)

You feel or show envy of an online contact for receiving more attention in the form of “likes”, “comments”, number of contacts or the klout score. Inspired by network theories on six degrees of separation, Six Degrees Jealousy is often a reaction of teenagers to a strong social pressure and fear of not belonging to a community or tribe leading to Online Monophobia (OM).

Find more informal descriptions on 6andMe of: Timeline Myopia (TM), Impulsive Posting Disorder (IPD), Social Media Dependence (SMD), Social Media Overwhelm (SoMO), Sense and Attention Overload (S&AO), Abrupt Online Dropout (AOD), Pocket Check Obsession (PCO), Screen Addiction (SA), Compulsive Screen Absorption (CSA), Stressful Attention Battles (SAB), Online Attention Disorder (OAD), Tagophobia, Compulsive Data Cleaning Disorder (CDCD), Data Loss Meltdown (DLM), Digital Amnesia (DA), Online Athazagoraphobia (OA), Visiobibliophobia, Social Escapism (SE), Online Perseveration (OP), Avataragnosia, etc.

Our Design Fiction and the description of these fictional pathologies do not claim to be medical but are provocations on how connected humans might express their anxieties, obsessions, phobias, stress and other mental burdens in the future.

Takeaways for the present

While working on wonderful technological extensions of human body and mind, designers and data scientists need also to consider the amputations provoked by the experiences and algorithms they introduce into the Global Village. In the the book The Shallows, Nicholas Carr worries that the flood of digital information is changing not only our habits, but even our mental capacities:

Forced to scan and skim to keep up, we are losing our abilities to pay sustained attention, reflect deeply, or remember what we’ve learned.

The inventory of social media related pathologies listed in 6andMe highlights these types of technological implications. The descriptions of FoMO, Systrom’s Anxiety, Six Degrees Jealousy, etc. provide a new source of inspiration and discussion to improve the design and algorithms of any technology that touches humans and extends their social relations.

To build better data products and services, I would argue that most designers and data scientists should be aware of notions such as graphopticon introduced by the like economy and question if the technology they build establish an insatiable ‘desire for more’ or any other type of discomfort. Moreover, they should get inspirations from the techniques social media user develop to strike a greater emotional balance.

Many companies have the data and skills to consider the wanted, unwanted and toxic changes in behaviors their services or products create and amplify. For instance, Facebook introduced the roles of social engineers and a group of trust engineers to make the online world a ‘kinder, gentler place’. In their first approximations they introduced mechanisms for their users to tune the feeling of status update overload.

Currently, only a few apps and platforms promote social media experiences that mitigate the types of discomforts listed in 6andMe. Meshfire is a recent attempt to ‘make social media human again’ or as its CEO puts it in abstract terms:

“If we were to start again with social media — a completely clean slate — we’d like to see real human interaction rather than all the automatic output we witness today.”

Screenshots of Little Voices by Charles Gower
Screenshots of Little Voices by Charles Gower

Another example is the app Little Voices that removes the Tweets that contain images, links and replies from Twitter feeds. As its developer Charles Gower describes it:

“Little Voices is complementary to Twitter, not a replacement. It’s ideal for those who like their feeds slightly quieter.”

Finally, at Near Future Laboratory we have been building Humans as a platform to ‘experience social media at human pace’. Humans offers a way to rationally manage too many contacts and slows down the consumption of status updates, tweets, selfies, photos of all kinds. Its aim is to:

  • Reduce the compulsion to perpetually check for status updates.
  • Keep away from the distractions in social media feeds.
  • Mitigate feelings and symptoms of remorse whilst taking short or long offline breaks.

The Humans landing page.

More on Humans soon!